As a Craftaholique, I’m always looking for funny T shirt sayings. One of my favorite finds is

Let’s eat Grandpa.

Let’s eat, Grandpa.

Commas save lives.

 

 

Such a small thing can change the meaning of an intention so drastically.

 

Communication can be a tricky thing. It is so often the presenting item for which, people come into my office asking for help. And, like the comma shift above, very often the solution they are looking for isn’t a major change, but rather a tweaking of smaller behaviors.

 

Two of these we can easily focus on are intent and tone.

 

Can you recall a time when you intended to ask someone a question, but it came out like a declaration? Often, you know that is what has transpired because, rather than answering your “request”, the other person goes into a defensive mode. You might reply with, “I was only asking”, which falls on deaf ears as the other person is walking away frustrated and mumbling “It sure didn’t sound like a question!”

 

I am so familiar with that one personally, that I often hear myself prefacing my speech with “This is meant to be a question, regardless of how it may come out!” I have found that doing so clarifies my intent and prepares my listener if I feel a little confused about how to get the question out. More often than not, my listener is more receptive and forgiving of my fumbling because my intent is deemed genuine.

 

There are many other examples where clarifying your intention upfront can be very useful, but your intent has to be sincere. In other words, saying , “I don’t want to hurt your feelings but….”, does not let you off the hook. Most likely, you know you are about to say something hurtful but you’re trying to get a pass.   Sometimes we feel we have to say things that will be uncomfortable for the other person to hear. If we choose to do so, then we have to acknowledge that there will be a reaction.

 

Another communication game changer is tone. Some people are lucky to have a more steady tone throughout most of their dialogue. I am of Italian heritage. We don’t have that genetic make-up. My tone goes up and down like a two year old playing on a xylophone. And, I’m lucky enough to have the facial and body movements to support the rise and fall so there is no denying what state I’m in when expressing myself. Helen Keller can read me loud and clear.

 

As a result, I have to work a little harder to make sure that my tone is expressing what I hope for it to. In other words, if I’m in a frustrated mood about situation “A”, and I try to express something to someone in situation B without making an internal shift, I’m likely to use a tone (with supporting features) that conveys an unrelated frustration. An easier way to say this is, man gets mad at boss and comes home to kick the dog!

 

Tone, however can creep in and wreck a discussion in far more subtle ways.

-asking a question with a tone of suspicion or disbelief?

-offering a compliment with a trace of sarcasm or feigned enthusiasm

-providing support while distracted with something else.

 

In any of the examples, the way to improve our skill set begins with mindfulness and expands with practice. An exercise in mindfulness includes noticing the reactions others have to our declarations, and even asking for feedback when we aren’t sure. Obviously, those around us don’t want to be our constant communication coaches, but when asked with sincerity, our request for feedback may also be viewed as a genuine interest in knowing the other person’s experience communicating with us. They may even appreciate our desire to improve our skills in interacting with them. However, even when we don’t ask for feedback, we can step back and notice whether their responses to us indicate clarity of understanding what we thought we were attempting to communicate.

 

Practice means to start with clear intentions and be thoughtful about our speech rather than to give license to whatever we want to say when we want to say it.   The following quote* sums it up:

“If you propose to speak, always ask yourself, is it true, is it necessary, is it kind?”

 

So, while commas may save lives, a little extra care in communication may save relationships!

 

*There is a debate as to the origin of this quote. It may be Rumi, Buddha or someone’s Aunt Ruth who stitched it on a pillow, but it is clearly not mine.